Return Policy


Returns 
Our policy lasts 15 days. If 15 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags on.

If an item is damaged or the wrong item was sent, please email us: mckenna@shophavenrose.com 


Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded. 

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.